Customer satisfaction questionnaire

Details on the person

Company:*

Name:*

First name:*

Department:*

Function:

Street:*

Postcode:*

Town:*

Country:*

Email:*

Telephone:*

Fax:

You can find the details about the project number in our letter to you.

Project number

How many employees are there in your company:

In which sector are you active:*

Questions concerning sales:

How satisfied were you with:

1

2

3

4

5

6

*

The consulting and suggested solutions

1

2

3

4

5

6

*

The information policy (brochures, Internet, quotations)

1

2

3

4

5

6

*

The reaction time to the request for a quotation

1

2

3

4

5

6

*

The technical capabilities of our sales section

1

2

3

4

5

6

*

The ease of reaching the sales section

1

2

3

4

5

6

*

Questions concerning project management:

How satisfied were you with:

1

2

3

4

5

6

*

The technical capabilities of our project management

1

2

3

4

5

6

*

The ease of reaching the project management section

1

2

3

4

5

6

*

The reaction time of the project management section

1

2

3

4

5

6

*

Compliance with delivery dates

1

2

3

4

5

6

*

The technical capabilities of our initial commissioning personnel

1

2

3

4

5

6

*

The ease of reaching our initial commissioning personnel

1

2

3

4

5

6

*

The behaviour of our personnel on the construction site

1

2

3

4

5

6

*

Compliance with the initial commissioning due date

1

2

3

4

5

6

*

Questions concerning the product:

Why did you choose us (multiple answers possible):

Quality

Delivery time

Product

Price

Price-performance ratio

To what extent were the technical requirements met by the supplied unit:

How satisfied were you with:

1

2

3

4

5

6

*

How do you rate the quality of the unit that was supplied?

1

2

3

4

5

6

*

How satisfied are you with the price–performance ratio of our units?

1

2

3

4

5

6

*

How satisfied are you with the productivity and reliability of the unit that was supplied?

1

2

3

4

5

6

*

Fulfilling the technical properties:

The following properties were fulfilled well or very well with the unit:

The following properties were fulfilled satisfactorily or unsatisfactorily with the unit:

The following desired properties are missing (ideas for the future):

Are you aware you can take out a maintenance contract?

Have you already taken out a maintenance contract?

Do you wish to have a non-binding quotation for a maintenance contract?

Questions about VOLLERT:

How do you rate:

1

2

3

4

5

6

*

The information policy of our company

1

2

3

4

5

6

*

Our Internet presence (www.vollert.de)

1

2

3

4

5

6

*

Advertisements and technical articles about or from Vollert

1

2

3

4

5

6

*

Our presence at trade shows

1

2

3

4

5

6

*

All in all:

Would you consider us as a vendor again?

Would you recommend us further as a competent vendor?

How did you hear about us:

Which one:

Internet

Magazines

Trade show

Commendation

Other

Would you like to tell us something else? We are always pleased to get feedback.

Send

We will only use your dated entered here for internal purposes and processing as far as legally permissible. You will have the right to revoke to the use of your data for this purpose at any time. If you wish to do so, please send a short e-mail in this context to: andreas.stock(at)vollert.de (you do not have to give a reason).

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Customer satisfaction questionnaire